Lirascan Ltd Returns

Returns Policy

We want our customers to be completely satisfied with their purchase. If for any reason you wish to return an item, please read the following information carefully.

Standard retail items may be returned within 7 days of receipt provided that:

The item is unused and in its original condition
All packaging and labels are complete and intact

The purchaser is responsible for the cost of returning goods and for ensuring they are adequately packaged and insured for their full value. Lirascan Ltd cannot accept responsibility for items lost or damaged in transit during return.

Please note that postage costs are non-refundable, except where an item is faulty.

Bespoke & Custom-Made Items

As many of our products are manufactured to order, custom-made or bespoke items, including personalised wall plaques and challenge coins, are non-refundable unless found to be faulty. This does not affect your statutory rights.

Faulty Items

In the unlikely event that an item is faulty or incorrect, please contact us as soon as possible. Where a fault is confirmed, we will offer either:

A replacement at no additional cost, or
A full refund, whichever is preferred by the purchaser

In some cases, replacement parts may be supplied where appropriate.

How to Return an Item

Before returning any item, please contact us by email or telephone so we can advise on the correct return procedure.

Contact details:
Email: mmisales@militarymarketing.co.uk
Telephone: 0121 452 1501

International Returns

For international orders, return postage costs and any customs charges incurred are the responsibility of the purchaser unless the item is faulty.

Custom Wall Plaques

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Returns Policy

Bespoke & Custom-Made Items

Faulty Items

How to Return an Item

International Returns